Terms of service

1. Introduction and Acceptance

These Terms of Service govern your access to and use of the Lushira website at https://lushira.shop/, including browsing, purchasing products, and using any services or features made available through the store.

In these terms, “Lushira,” “we,” “us,” and “our” refer to the business operating the Lushira store. “You,” “your,” and “customer” refer to any individual or entity accessing the website or using our services.

By visiting the website, placing an order, or otherwise using our services, you acknowledge that you have read and understood these terms and agree to comply with them, subject to rights that cannot be excluded under applicable law.

Additional terms may apply to particular products, promotions, services, or transactions. Where applicable, those terms will be presented separately and should be read together with this agreement.

2. Eligibility and Use of the Website

You must be legally capable of entering into a binding agreement to make purchases through our store. If you are using the website on behalf of a business or another organization, you represent that you have authority to act on its behalf.

You agree to use the website for lawful purposes and in a manner that does not violate the rights of others, interfere with the operation of our store, or compromise website security.

You must not use our website to engage in fraudulent transactions, submit misleading information, attempt unauthorized access, distribute malicious software, interfere with website functionality, or carry out activities prohibited by applicable law.

We may restrict or suspend access where reasonably necessary to protect customers, the store, our service providers, or other parties, subject to applicable law and any relevant consumer rights.

3. Products and Product Descriptions

We aim to present product descriptions, images, features, prices, and other information as accurately as reasonably possible. However, display settings, screen characteristics, lighting, photography, and other factors may cause differences between how a product appears online and how it appears in person.

Product availability, specifications, packaging, and other details may change over time. Where appropriate, we may update product listings to reflect current information.

We do not guarantee that every product, description, image, or other website element will always be completely error-free. If a material error affects an order, we will review the circumstances and communicate with you about an appropriate resolution, subject to applicable law.

Nothing in this section excludes any legally required product description, quality, safety, conformity, or consumer protection obligation.

4. Prices, Currency, and Product Availability

Prices and product availability are displayed on the relevant product or checkout pages. Unless otherwise indicated, our store prices and refund references are expressed in United States dollars (USD).

Prices, promotions, and availability may change without prior notice for future purchases. A change to a listing does not automatically change the agreed price of an order that has already been accepted, except where permitted by law or otherwise agreed with the customer.

If a pricing, listing, or availability error is identified before an order is accepted, we may need to correct the information or contact you before proceeding. If an issue affects an existing order, we will handle it in accordance with applicable law and the circumstances of the transaction.

Your final order total and any applicable charges should be presented at checkout before you complete the purchase.

5. Orders and Order Acceptance

When you submit an order through our website, you are making a request to purchase the selected products under the terms presented during checkout.

An order confirmation may be sent to the email address you provide. Receiving an automated confirmation does not necessarily mean that every aspect of the order has completed verification or that the order has been dispatched.

We may review an order for payment authorization, stock availability, address accuracy, suspected fraud, pricing errors, or other legitimate operational reasons.

If we cannot accept or fulfill an order, we will take appropriate steps to notify you where reasonably possible and arrange any refund required for payments collected for the unfulfilled order.

We will not use this section to remove rights that apply to an order already accepted or to avoid obligations imposed by consumer-protection law.

6. Accurate Customer Information

You agree to provide accurate, current, and complete information when placing an order or communicating with us. This may include your name, email address, phone number, billing information, and shipping address.

You are responsible for reviewing your checkout information before submitting an order. Incorrect or incomplete details may delay processing, interfere with delivery, or prevent us from contacting you about your purchase.

If you discover an error after placing an order, contact us as soon as possible at support@lushira.shop. We will try to help where the order status and fulfillment arrangements permit.

Any changes to an order or shipping address are subject to operational limitations, verification requirements, and applicable law.

7. Payments and Billing

Payments must be made using a payment method available and accepted at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment processing may be performed by Shopify and the relevant payment providers. Transactions may be subject to authorization, verification, fraud screening, and the payment provider's terms and requirements.

If a payment is declined, cannot be verified, or is otherwise unsuccessful, the order may not be processed until the issue is resolved. We may contact you to request clarification or ask you to use another available payment method.

For details about payment methods and related information, visit our Payment Policy.

8. Shipping and Delivery

Lushira currently offers shipping to eligible addresses within the United States. Our stated standard shipping offer is free shipping on eligible orders, with no minimum order value.

Delivery estimates are estimates rather than guaranteed delivery dates. Actual delivery may vary because of carrier operations, holidays, weather, address issues, or other circumstances outside our reasonable control.

For complete shipping information, including processing schedules, tracking, delays, and delivery inquiries, please read our Shipping Policy.

9. Returns, Exchanges, and Refunds

We want customers to have clear information about their options if an item needs to be returned, exchanged, or refunded.

Our standard return policy accepts eligible requests within 30 days from delivery. Items must meet the applicable condition requirements, including the requirement that returned products be in new condition. Eligible returns are handled by mail using a return label provided at no cost, and no restocking fee is charged under the stated policy.

Refunds are processed within the stated 10-day processing period after approval. The time needed for the refund to appear in your account may vary depending on the payment provider or financial institution.

For full eligibility rules, return instructions, defective-item procedures, exchanges, and refund details, read our Return & Refund Policy.

Nothing in these terms limits a remedy or right that applicable law requires us to provide.

10. Order Changes and Cancellations

If you need to change or cancel an order, contact us as quickly as possible. We will try to accommodate your request before the order reaches a stage where changes or cancellation are no longer practical.

Once an order has entered fulfillment or been dispatched, it may not be possible to change its details or stop shipment. In such cases, the return process may be the appropriate option after delivery, depending on the circumstances and applicable law.

A request to change or cancel an order is not confirmed until we notify you that the request has been accepted. Any refund due following an accepted cancellation will be handled in accordance with applicable law and our relevant policies.

11. Promotions, Discounts, and Offers

From time to time, Lushira may offer discounts, promotional codes, special offers, or other incentives. Each promotion may have its own eligibility rules, valid dates, exclusions, or usage limits.

Promotional offers must be used according to the terms stated for the relevant offer. Unless expressly stated otherwise, promotions cannot be assumed to be transferable, redeemable for cash, or combinable with other offers.

If a promotional code does not work, please check its conditions and the information displayed at checkout. If you believe an eligible offer has not been applied correctly, contact our support team before completing the purchase where possible.

We may correct errors or discontinue promotions for future purchases, subject to the terms of the offer and applicable law. This section does not permit us to disregard a valid promotion or commitment where doing so would violate applicable law.

12. Website Content and Intellectual Property

Unless otherwise indicated, the website's text, layout, graphics, logos, branding, product presentation, and other content are owned by or licensed to the relevant rights holders and may be protected by intellectual property laws.

You may access and use our website for personal, lawful shopping purposes. You must not reproduce, republish, distribute, modify, commercially exploit, or create derivative works from protected website content without the necessary authorization, except where permitted by law.

The Lushira name, brand elements, and associated materials must not be used in a way that suggests unauthorized sponsorship, affiliation, or endorsement.

Nothing in this section limits rights or exceptions granted under applicable intellectual property law.

13. Reviews, Feedback, and Submissions

If you submit a review, suggestion, comment, or other feedback, you are responsible for ensuring that your submission is lawful, truthful to the best of your knowledge, and does not infringe another person's rights.

You must not submit unlawful, fraudulent, threatening, defamatory, misleading, or malicious content, or content that includes another person's confidential information without authorization.

Where you voluntarily submit feedback that we may reasonably use to improve our store or services, you grant us permission to use that feedback for those purposes to the extent permitted by law. This does not transfer ownership of your unrelated intellectual property or override any separate agreement governing a submission.

We may review or remove content where reasonably necessary to maintain a safe and lawful store environment, subject to applicable law and any rights that apply to the content.

14. Third-Party Services and Links

Our website may include or rely on third-party services, including Shopify, payment processors, shipping providers, analytics tools, or links to external websites.

Third-party services may be governed by separate terms, privacy policies, and operational procedures. We encourage you to review those terms when using an external service or providing information directly to another provider.

We do not control every aspect of a third-party service's operation, availability, or policies. However, this section does not exclude responsibilities that applicable law places on Lushira for our own conduct or for services we are legally responsible for.

15. Privacy and Personal Information

Your use of the website may involve the collection and processing of personal information. We aim to handle such information according to our Privacy Policy and applicable law.

The information collected may include contact details, order information, transaction information, technical data, and communications, depending on how you interact with the store.

For more information about collection, use, sharing, retention, security, and applicable privacy choices, please read our Privacy Policy.

16. Prohibited Activities

You agree not to use our website or services to:

• Violate any applicable law or regulation.
• Submit false, fraudulent, or misleading order or payment information.
• Attempt unauthorized access to accounts, systems, or data.
• Interfere with website operation, security, or availability.
• Upload malicious code or attempt to compromise website functionality.
• Copy, scrape, or exploit website content in a manner that violates applicable law or another party's rights.
• Use the store to harass, threaten, deceive, or harm others.
• Circumvent security measures, transaction limits, or legitimate promotional restrictions.

Where we reasonably believe prohibited activity has occurred, we may investigate and take proportionate action, including restricting access or contacting appropriate authorities when legally justified.

17. Website Availability and Changes

We aim to keep our website available and functional, but uninterrupted access cannot be guaranteed. The website may occasionally be unavailable because of maintenance, software updates, security measures, technical issues, or circumstances affecting our service providers.

We may modify, update, suspend, or discontinue website features, product listings, or services where reasonably necessary. We will handle any effect on existing orders in accordance with applicable law and our obligations to customers.

We do not guarantee that every website feature will always be compatible with every device, browser, or configuration.

18. Disclaimers and Consumer Rights

We aim to provide accurate information and a reliable shopping experience. However, general website content may occasionally contain errors, omissions, or information that requires updating.

To the extent permitted by law, certain website features may be provided on an “as available” basis. This wording does not exclude any guarantee, warranty, or consumer right that cannot legally be excluded or limited.

Nothing in these terms removes any statutory right you may have concerning product quality, conformity, safety, delivery, refunds, privacy, or other matters governed by applicable law.

Any disclaimer or limitation in these terms applies only to the extent legally permitted in the circumstances.

19. Limitation of Liability

To the extent permitted by applicable law, Lushira will not be responsible for losses that are not reasonably foreseeable or for indirect or consequential losses arising from the use of the website, where such exclusions are legally permitted.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including any liability that cannot legally be excluded or limited, or any applicable consumer remedy that must remain available.

Where applicable law permits a limitation of liability, the limitation will apply only to the extent allowed by that law and in light of the circumstances of the relevant claim.

20. Indemnification

To the extent permitted by applicable law, you may be responsible for losses or reasonable costs directly resulting from your unlawful use of the website, your material violation of these terms, or your infringement of another party's rights.

This section does not apply where imposing such responsibility would be prohibited by law, and it does not require you to indemnify us for our own conduct to the extent that such an obligation cannot legally be imposed.

21. Suspension and Termination

We may restrict or terminate access to certain website features where reasonably necessary because of suspected fraud, security concerns, unlawful activity, misuse of our services, or another legitimate operational reason.

Where appropriate and legally permitted, we will take reasonable steps to explain a restriction or resolve the issue. A restriction on website access does not remove any rights relating to a purchase already made or any legal obligation that continues after access ends.

Any termination or suspension will be handled subject to applicable law, including requirements concerning existing orders, refunds, records, and consumer rights.

22. Changes to These Terms

We may update these Terms of Service to reflect changes in our business, store features, operational processes, or legal obligations.

The updated version will be published on this page. Where required by law, we will provide additional notice or obtain consent before applying a material change.

Changes will not override rights or obligations relating to an existing transaction where doing so would violate applicable law. We encourage you to review these terms periodically.

23. Severability and No Waiver

If any provision of these terms is determined to be unlawful, invalid, or unenforceable, that provision will be applied only to the extent permitted by law or, where necessary, treated as severable from the remaining provisions.

The remaining provisions will continue to apply to the extent that they remain valid and enforceable.

A failure or delay in enforcing a provision does not automatically mean that we have waived our right to enforce it later, subject to applicable law.

24. Governing Law and Disputes

These terms and any dispute relating to the website or a purchase are subject to the laws that apply to the relevant transaction, taking into account any mandatory consumer-protection rules.

Nothing in this section is intended to deprive a consumer of a mandatory legal protection or forum that applies under the law of the consumer's place of residence or another applicable law.

If you have a concern about an order or our services, we encourage you to contact us first so we can try to understand the issue and identify an appropriate resolution.

25. Contact Information

If you have questions about these Terms of Service, need help with an order, or wish to raise a concern about our website, please contact Lushira using the details below.

You can also visit our Contact Information page or our Contact Us page.

26. Related Store Policies

For further information about shopping with Lushira, please review these related pages.

Lushira · Terms of Service