Privacy policy

1. Introduction

This Privacy Policy describes how Lushira collects, uses, discloses, and otherwise processes personal information when you visit or use our online store at https://lushira.shop/, browse our products, make a purchase, contact customer support, or otherwise interact with our website and related services.

In this policy, “Lushira,” “we,” “us,” and “our” refer to the business operating the Lushira online store. “You” and “your” refer to visitors, customers, and other individuals whose personal information may be processed in connection with our services.

Our online store is powered by Shopify. Shopify and other service providers may process information to support store functionality, complete transactions, maintain website security, prevent fraud, and provide related services.

Where applicable law requires consent for a particular processing activity, this policy does not replace that consent. Nothing in this policy removes or limits privacy rights that cannot legally be waived.

2. Personal Information We May Collect

The information collected depends on how you interact with our store, which features you use, and the information you choose to provide. Depending on the circumstances, we may collect the following categories of information.

We aim to collect information that is reasonably relevant to the purpose for which it is needed. Please avoid sending passwords, complete payment-card details, or other highly sensitive information through ordinary email or customer support messages.

3. How We Collect Information

We may collect personal information through several methods, depending on how you use our store.

• Directly from you: When you place an order, enter checkout details, contact us, submit feedback, or use a feature that requests information.
• Automatically through the website: Technical information and browsing activity may be collected through server logs, cookies, pixels, and similar technologies, depending on the tools enabled and your privacy choices.
• Through Shopify: Our ecommerce platform processes information needed to operate the storefront, support checkout, manage orders, and provide platform features.
• Through service providers: Payment processors, shipping providers, fraud-prevention services, and other providers may process or supply information relevant to a transaction.
• From other sources: Where permitted by law, information may be obtained from sources that help verify transactions, prevent fraud, or protect our services.

The precise information collected depends on the services, applications, and features enabled on our store at the time of your visit or transaction.

4. How We Use Personal Information

We may use personal information for the following purposes where applicable and permitted by law:

• Order processing: To manage purchases, confirm payments, arrange fulfillment, provide delivery information, and maintain transaction records.
• Customer support: To respond to inquiries, investigate problems, assist with returns and exchanges, and communicate about orders.
• Website operation: To maintain shopping-cart functionality, checkout, navigation, and other store features.
• Security and fraud prevention: To identify suspicious transactions, investigate misuse, and help protect our store and customers.
• Personalization: Where enabled, to remember preferences and support a more relevant shopping experience.
• Marketing: Where permitted and subject to your choices, to send promotional communications or measure marketing performance.
• Analytics and improvement: Where enabled, to understand website usage, diagnose technical issues, and improve our services.
• Legal obligations: To maintain required records, respond to lawful requests, resolve disputes, and protect legal rights.

If we need to use information for a materially different purpose, we will provide any notice or obtain any consent required by applicable law.

5. Payments and Checkout

When you make a purchase, payment information is processed through the payment methods and service providers available at checkout. These providers may collect and process payment details under their own privacy notices, security practices, and applicable requirements.

Depending on the payment method, Lushira may receive transaction details such as payment status, transaction reference, payment method type, billing information, or limited payment-card information. We do not intend to collect or store complete payment-card details directly when those details are handled by an external payment processor.

Payment authorization, fraud checks, transaction records, and refunds may involve Shopify and the relevant payment provider.

For information about accepted payment methods, please visit our Payment Policy.

6. Cookies and Similar Technologies

Our website and its service providers may use cookies, pixels, tags, local storage, and similar technologies to support store functionality, remember preferences, understand website activity, protect transactions, and, where enabled, measure or deliver advertising.

These technologies may serve several purposes:

• Essential technologies: Support core functions such as shopping carts, checkout, security, and navigation.
• Preference technologies: Remember selected settings or preferences.
• Analytics technologies: Where enabled, help measure visits, interactions, and website performance.
• Advertising technologies: Where enabled, may help measure advertising results or deliver advertisements based on online activity.

The technologies in use may change as we update our store or enable and disable applications. Where required by law, non-essential cookies or similar technologies will be used only after the required consent has been obtained.

You may be able to manage cookie preferences through a cookie banner or settings tool on our website, if available. You can also adjust your browser settings to block or delete certain cookies. Disabling some technologies may affect checkout, shopping-cart functionality, or other features.

7. How We Share Personal Information

We may disclose personal information when reasonably necessary to operate our store, complete transactions, fulfill your requests, or comply with legal obligations. Depending on the circumstances, recipients may include:

• Shopify: To support storefront operations, checkout, order management, and related platform services.
• Payment providers: To authorize, process, verify, or refund payments and help detect fraud.
• Shipping and fulfillment providers: To prepare, dispatch, track, and deliver orders and process returns where applicable.
• Technology providers: To maintain hosting, security, website performance, and technical functionality.
• Analytics and advertising providers: Where enabled and legally permitted, to measure website performance or advertising effectiveness.
• Customer support providers: If used, to help manage communications and service requests.
• Professional advisers: Such as legal, accounting, compliance, or insurance advisers where reasonably necessary.
• Authorities: Where disclosure is required by law or reasonably necessary to protect rights, safety, property, or security.
• Business transaction parties: In connection with a proposed or completed business sale, acquisition, restructuring, or financing, subject to applicable law.

Not every category of provider listed above is necessarily enabled on our store. Actual disclosures depend on the services, applications, and features in use.

8. Advertising, Analytics, and Data-Sharing Choices

If analytics or advertising services are enabled, they may use certain online identifiers, device information, cookie data, or website activity to measure performance, understand customer interactions, or support advertising activities.

Some privacy laws define certain disclosures to advertising partners as “sharing,” “targeted advertising,” or “selling,” even when money is not exchanged directly for the information. Whether a particular activity falls within these definitions depends on the services used and the applicable law.

Where applicable law gives you the right to opt out of certain disclosures or targeted advertising, you may exercise that right using the privacy controls available on our website, if provided, or by contacting us.

We do not make a blanket claim that every data disclosure is excluded from legal definitions of sale or sharing. Our actual practices and obligations depend on the tools enabled and the laws that apply.

9. Marketing Communications

If you subscribe to marketing messages or otherwise provide the required permission, we may use your contact details to send promotional offers, product announcements, store updates, or other marketing communications, subject to applicable law.

You can opt out of promotional emails by following the unsubscribe instructions included in the message. If promotional text messages are offered, you may use the opt-out instructions provided with those messages.

Opting out of marketing does not prevent us from sending non-promotional messages needed to fulfill an order, provide customer support, communicate important service information, or meet legal obligations.

We will handle marketing preferences in accordance with applicable consent and opt-out requirements.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, dispute resolution, fraud prevention, security, and compliance with applicable legal requirements.

The appropriate retention period depends on the type of information, why it was collected, whether an order or inquiry remains active, and any legal obligations that apply.

Certain order and transaction records may need to be retained for accounting, tax, legal, or regulatory purposes. Customer communications may be retained for a reasonable period to resolve issues and maintain service records.

Information that is no longer required may be deleted, anonymized, or otherwise disposed of using appropriate processes, subject to legal requirements and technical limitations. We do not promise a single fixed retention period for every category of information.

11. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. Depending on the information and service involved, these measures may include access controls, platform security features, and procedures for managing transactions and customer requests.

No website, online service, transmission method, or electronic storage system can be guaranteed completely secure. We therefore cannot promise absolute security, but we aim to use reasonable safeguards appropriate to the nature of the information and the risks involved.

You can help protect your information by securing your email account and devices, avoiding suspicious links, and never sharing passwords or payment credentials through ordinary messages.

If you believe your personal information has been exposed or misused in connection with our store, please contact us promptly so we can review the concern.

12. International Data Transfers

The platform providers and service providers involved in operating our online store may process information in countries other than the country where you live.

Personal information may therefore be transferred to or accessed from jurisdictions with privacy laws that differ from those in your location. Where applicable law requires safeguards for international transfers, the relevant parties must use an appropriate transfer mechanism or other lawful basis.

The actual locations and transfer arrangements depend on the providers and features used by our store.

13. Your Privacy Rights and Choices

Depending on your place of residence and the laws that apply, you may have rights relating to your personal information. These may include:

• Access: Request information about personal information we hold about you or obtain a copy where applicable.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion of personal information, subject to legal exceptions and retention requirements.
• Portability: Request a copy of certain information in a portable format where the right applies.
• Objection or restriction: Object to or request restrictions on certain processing activities where applicable law provides that right.
• Consent withdrawal: Withdraw consent where processing is based on consent, without affecting the lawfulness of earlier processing.
• Marketing opt-out: Stop receiving promotional communications using the available unsubscribe or opt-out method.
• Advertising opt-out: Where applicable, opt out of certain targeted advertising, sale, or sharing activities defined by privacy law.
• Appeal or complaint: Where provided by law, appeal a decision about a privacy request or lodge a complaint with a relevant regulator.

These rights may depend on verification, legal exceptions, the nature of the request, and the laws applicable to your situation.

To submit a privacy request, email support@lushira.shop. Please describe your request clearly. We may need to verify your identity or authority before responding, and we will handle the request within the time required by applicable law.

We will not unlawfully discriminate against you for exercising a privacy right that applies to you.

14. Children's Privacy

Our online store is intended for a general shopping audience and is not knowingly designed to collect personal information directly from children in circumstances where parental consent or other legal authorization is required.

If you are a parent or legal guardian and believe a child has provided personal information to us in a manner that violates applicable law, please contact us. We will review the concern and take appropriate steps where required.

We aim to handle children's personal information in accordance with applicable legal requirements.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, shipping tools, social media platforms, or other services that are not controlled by Lushira.

If you follow a third-party link or use an external service, your information may be handled under that third party's privacy policy, terms, and practices. We encourage you to review the relevant notices before providing information to another service.

A link on our website does not mean that Lushira controls every privacy practice of the linked service. This section does not exclude any responsibility that cannot legally be excluded.

16. Shopify Platform and Store Operations

Lushira uses Shopify to provide ecommerce functionality. When you browse our store, use checkout, or place an order, Shopify may process personal information as part of providing its platform services and maintaining the security and operation of the service.

Depending on the services enabled, Shopify may process information for platform functionality, checkout, fraud prevention, and other purposes described in its own documentation. Other applications or integrations installed on our store may also process information to provide their functions.

For more information about Shopify's privacy practices, review Shopify's Privacy Policy.

The actual information processed through our store depends on our Shopify configuration and the applications, integrations, and services that are enabled.

17. Do Not Track and Privacy Signals

Some browsers and devices offer privacy signals or settings intended to communicate preferences about online tracking. Their meaning and technical implementation can vary.

Where applicable law requires us to recognize a particular opt-out preference signal, we will handle it in accordance with legal requirements and the capabilities of the technologies used on our store.

You may also manage available cookie settings through our website, adjust your browser settings, or contact us with a privacy-related request.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, legal obligations, or other operational circumstances.

When changes are made, we will publish the updated policy on this page and revise the effective or updated date where appropriate. If a change requires additional notice or consent under applicable law, we will take the steps required by that law.

We encourage you to review this page periodically to remain informed about how personal information may be handled when using our store.

19. Contact Us About Privacy

If you have questions about this Privacy Policy, want to make a privacy request, or need clarification about how information is handled through our store, please contact us.

You can also visit our Contact Information page or our Contact Us page.

20. Related Store Policies

For more information about shopping with Lushira, please review the following pages.

Lushira · Privacy & Data Protection