FAQ
Frequently asked questions
Helpful answers for a smoother shopping experience. Find information about orders, payments, delivery, returns, and getting in touch with us.
Orders & Payments
Placing an order and understanding your payment.
How do I place an order?
Browse our products, add your chosen items to your cart, and follow the checkout steps. Review your shipping address and order details before completing your purchase.
Can I change or cancel my order?
Contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee changes once order processing or fulfillment has started.
What currency are prices shown in?
Prices and refunds are stated in US dollars (USD). Your bank or payment provider may apply currency-conversion rates or fees if your account uses another currency.
What if my payment fails?
Check that your payment information is accurate and your payment method is available. You may also need to contact your bank or payment provider. If you still need help, contact Lushira support.
Shipping & Delivery
Where we ship and what to expect after checkout.
Where does Lushira ship?
We currently ship to addresses within the United States. Please check your shipping details carefully before placing your order.
Is shipping free?
Yes. Standard shipping is free on all orders within the United States, with no minimum purchase requirement.
How long does delivery take?
Order processing generally takes 1–2 business days. Estimated transit time is 5–7 business days, making the total estimated delivery time 6–9 business days.
These are estimates, not guaranteed delivery dates. Carrier delays, weather, and other circumstances may affect delivery.
When are orders processed?
Orders are generally processed Monday through Saturday. Our daily order cutoff is 2:00 PM Pacific Time (Los Angeles). Processing generally takes 1–2 business days.
Where can I read the complete shipping terms?
Returns & Refunds
Important information before sending an item back.
What is your return window?
Eligible items may be returned within 30 days of delivery, subject to our policy conditions. Returned products must be in new condition and meet the applicable return requirements.
Can I return a defective item?
Defective items may be eligible for return under our Return and Refund Policy. Contact our support team with your order details and a description of the issue for assistance.
Are exchanges accepted?
Exchanges are accepted subject to our return conditions and availability of the requested product. Please contact support for instructions before mailing your item.
Is there a restocking fee?
No. Lushira does not charge a restocking fee for eligible returns. All other applicable return conditions still apply.
How do I return an item?
Follow the instructions in our Return and Refund Policy or contact customer support. A free return label is available to download and print for eligible returns.
When will my refund arrive?
Refunds are generally processed within 10 days after the returned item has been received and assessed. Your bank or payment provider may require additional time before the funds appear in your account.
Products & Store Information
Finding products and understanding our policies.
Where can I browse products?
Visit our collections to browse the products currently available in our store.
Where can I find your privacy policy?
Our Privacy Policy explains how personal information is handled in connection with our store.
Where can I read your terms of service?
We're here to help.
Still have a question about your order, a product, or one of our policies? Contact our support team for assistance.