Payment options displayed at checkout
The payment methods available for a purchase are displayed during checkout. Available options may depend on the order, your location, and the payment services enabled for the store.
Payment Policy
A clear and convenient checkout experience.
Learn how payment information is presented at checkout, what to review before placing an order, and what to do if a payment issue occurs. This policy explains the general payment terms for purchases made through the Lushira online store.
Currency Prices and refunds are stated in US dollars (USD).
Checkout Review the payment options shown for your order before submitting it.
Need assistance? Contact Lushira support if you experience a payment issue.
01
Accepted Payment Methods
Check the available payment methods during checkout.
Using your chosen payment method
Follow the checkout instructions and provide the information requested by the selected payment method. Make sure your details are accurate before submitting your order.
Important
Do not assume a payment method is available until it appears as an option during checkout. Lushira does not promise that every payment service is available for every order.
02
Currency & Pricing
Understand the currency used for store purchases.
Store currency
Lushira prices and refunds are stated in US dollars (USD). Review the order summary at checkout to confirm the amount associated with your purchase before placing your order.
Currency conversion and bank fees
If your payment account or card is associated with another currency, your bank or payment provider may apply its own conversion rate or transaction fees. These charges are determined by that provider.
03
Payment Authorization & Order Processing
What happens when you submit your payment.
Submitting an order
When you submit an order, your payment may need to be authorized or processed by the applicable payment provider. An attempted checkout does not necessarily mean an order has been successfully placed.
Payment confirmation
Review the confirmation displayed after checkout and any order confirmation email you receive. If you are unsure whether an order was completed, contact support before attempting another payment to help avoid duplicate orders.
Before completing checkout
Check the items in your cart, shipping address, order total, and payment details carefully. Contact us promptly if you notice an issue with an order.
04
Payment Security & Privacy
Take care when entering payment information online.
Payment information
Payment details should be entered only through the relevant checkout or payment interface presented for your purchase. Do not send full card details, security codes, or passwords by ordinary email.
Personal information
The handling of personal information in connection with your use of our store is described in our Privacy Policy. Payment processing may also be subject to the terms and privacy practices of the relevant payment provider.
05
Declined or Unsuccessful Payments
Steps to take if checkout does not complete.
Check your payment details
Confirm that the information you entered is accurate and that your payment method is available for the transaction. Check with your bank or payment provider if the payment continues to be declined.
Check for an order confirmation
If the payment status is unclear, check for an order confirmation before trying again. If you see a pending transaction but have no clear confirmation, contact your payment provider and Lushira support for guidance.
06
Refunds & Payment Reversals
How refunds are handled under the store's return terms.
Refund eligibility
Refunds are subject to the eligibility requirements and conditions in our Return and Refund Policy. Please review that policy before submitting a return request.
Refund processing time
Refunds are generally processed within 10 days after the returned item has been received and assessed, subject to the applicable policy. Your bank or payment provider may need additional time to display the funds in your account.
Refund timing can vary
The time required for a refund to appear on your statement may depend on your financial institution or payment provider.
07
Common Payment Questions
Additional guidance for checkout and payment issues.
Why was my payment declined?
A payment may be declined for reasons determined by your bank, card issuer, or payment provider. Verify your details and contact that provider if you need information about the specific reason.
What should I do if I may have paid twice?
Check your order confirmations and transaction records. Contact Lushira support with your order details if you believe a duplicate order or payment occurred. Your payment provider can also help clarify the status of a transaction.
Why does my bank show a pending transaction?
Your bank or payment provider can explain the status of a pending transaction and whether it represents an authorization, a completed payment, or another type of transaction. Contact them for account- specific details.
How can I ask about a payment or refund?
Email support@lushira.shop with your order number, if available, and a description of the issue. Do not include full payment card numbers, security codes, or passwords in your email.
08
Policy Updates & Related Terms
Where to find the terms that apply to your purchase.
Changes to this policy
Lushira may update this Payment Policy when store procedures or applicable requirements change. The version published on this page is the version available for customers to review. Please revisit this page when you need the latest published information.
This policy should be read alongside the relevant store terms, including our Terms of Service, Privacy Policy, Shipping Policy, and Return and Refund Policy.
Need help with a payment?
If you have questions about checkout, an order payment, or a refund, contact our support team. Include your order number when available, but never send full card details or security codes.
Email Support support@lushira.shop
Phone Support +1 775-853-2271