Shipping policy

1. Shipping Destinations

Lushira currently ships to eligible delivery addresses within the United States. At this time, we do not offer standard shipping to international destinations outside the United States.

Please enter your complete shipping address at checkout. Available shipping options depend on the destination and the options supported by our checkout and fulfillment arrangements.

If your address cannot be accepted at checkout, please review the information for accuracy. If you believe the address should be eligible, contact us before placing another order so our team can review the issue.

Shipping availability may be affected by carrier restrictions, delivery access, service coverage, or other operational limitations.

2. Free Shipping

You do not need to reach a specified spending threshold to qualify for the stated free standard shipping offer. Please review your order summary before completing checkout to confirm the shipping charge displayed for your order.

Any separate taxes or other charges that may legally apply will be presented as required at checkout. Free shipping does not change the processing and transit estimates described in this policy.

3. Order Cutoff Time

Our daily order cutoff time is 2:00 PM Pacific Time (PT), based on the local time in Los Angeles, California.

Orders placed before the cutoff may enter processing according to our fulfillment schedule. Orders placed after the cutoff may begin processing on the next applicable business day.

The cutoff determines when an order may enter the processing queue; it does not mean that an order will necessarily ship on the same day it is placed.

Processing may also depend on payment authorization, order verification, product availability, and other necessary fulfillment checks.

4. Order Processing Time

Our standard order processing time is 1–2 business days. During this period, an order may go through payment confirmation, order review, preparation, packaging, and other steps needed before dispatch.

Orders are fulfilled Monday through Saturday. Sundays and applicable holidays are not included when calculating the standard business-day processing period.

Processing time is separate from transit time. A shipment's transit estimate begins after the order has been prepared and handed over to the relevant shipping provider.

Occasionally, additional processing time may be needed because of unusually high order volumes, payment verification, inventory issues, address clarification, severe weather, or other operational circumstances. If a significant issue affects your order, please contact us for assistance.

5. Estimated Transit and Delivery Time

After processing and dispatch, standard transit time is estimated at 5–7 business days.

Combining our usual processing estimate of 1–2 business days with the estimated transit period of 5–7 business days gives an estimated total delivery timeframe of 6–9 business days.

These timeframes are estimates only. They are not a promise or guarantee that every order will arrive within the stated period. Actual delivery may be earlier or later depending on the carrier, destination, holidays, weather, and other factors.

6. Business Days and Holidays

Our fulfillment schedule operates Monday through Saturday. For the purposes of our standard estimates, a business day is a scheduled fulfillment or carrier working day, as applicable.

Sundays and applicable holidays are excluded from the stated business-day estimates. Carrier holidays and local service schedules may also affect the time needed for a shipment to move through the delivery network.

Orders placed during a weekend, holiday, or outside our cutoff time may enter processing on the next applicable business day.

Please keep these scheduling details in mind when estimating an arrival date for a gift, event, trip, or other time-sensitive occasion.

7. Shipping Confirmation and Tracking

When tracking information is available for your order, it may be provided through a shipping confirmation email or another order communication.

Tracking information may not show movement immediately after a label is created. The shipping provider may need time to receive the parcel, scan it, and update its tracking system.

Once tracking information becomes available, you can use the carrier's tracking service to review the latest recorded shipment status.

If you believe the tracking information is incorrect, the shipment has not updated for an unusually long period, or you need help locating your order, contact us with your order number.

8. Accurate Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout. Please review the street address, apartment or unit number, city, state, ZIP code, and any other required delivery details before placing your order.

If you notice an error after submitting your order, contact us immediately at support@lushira.shop.

We will try to assist with an address correction if the order has not progressed too far in fulfillment. However, changes may not be possible after a parcel has been packed, dispatched, or transferred to the shipping provider.

Incorrect, incomplete, or inaccessible addresses may result in delivery delays, failed delivery attempts, or a returned shipment. Any resulting resolution will depend on the circumstances, carrier information, and applicable law.

9. Delivery Delays

Although we work to support timely fulfillment, some delays may occur after an order is placed or dispatched. Possible causes include:

• Severe weather or natural events.
• Carrier network disruptions, backlogs, or routing changes.
• Public holidays or unusually high shipping volumes.
• Incomplete, inaccurate, or inaccessible delivery addresses.
• Payment verification, fulfillment issues, or other order-processing delays.
• Security checks, service interruptions, or circumstances beyond our reasonable control.

If your order appears delayed, check the latest tracking information first. If the tracking details do not resolve your concern, contact our support team. We will review the information available and explain the next steps where possible.

Delivery estimates are not guaranteed dates, but this does not remove any rights or remedies that may apply if an order is not delivered as required by law.

10. Lost, Missing, or Incorrect Deliveries

If your tracking information indicates that an order was delivered but you cannot locate it, we recommend checking the delivery location, mailbox, parcel area, household members, building management, or other appropriate locations where a parcel may have been left.

You may also contact the carrier using the tracking details to ask for additional delivery information. If the parcel remains missing, contact Lushira with your order number and a description of the issue.

If you receive the wrong product or a parcel appears to be missing items, please contact us promptly and provide any relevant photographs or information that may help us investigate.

We will review delivery concerns based on the available order and carrier information. Any resolution will be handled in accordance with the circumstances and applicable law.

11. Failed Delivery and Returned Shipments

A parcel may be returned to the sender if delivery cannot be completed because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery, or another carrier-related reason.

If a shipment is returned, please contact us so we can review the order status and determine the available options.

Depending on the circumstances, possible options may include arranging another shipment, updating delivery details, or discussing a refund where applicable. The available resolution may depend on whether the parcel has been returned, its condition, and the reason delivery failed.

We will explain any applicable next steps before proceeding. Nothing in this section excludes any remedy required by applicable consumer law.

12. Order Changes and Cancellations

If you need to cancel an order or change delivery details, contact us as soon as possible. We will try to help if the order has not yet entered a stage where the change is no longer practical.

Once an order has been prepared for dispatch or handed to the carrier, we may not be able to cancel the shipment or change its destination through our normal process.

A cancellation or address-change request is not confirmed until we notify you that it has been accepted. If the order has already shipped, please contact us to discuss the available options.

Any cancellation, return, or refund will be handled in accordance with our Return & Refund Policy and applicable law.

13. Returns and Return Shipping

Shipping an order to a customer and returning an item to Lushira are separate processes. Our return policy explains the eligibility requirements and instructions for sending items back.

Eligible returns are handled by mail. Under our stated return policy, Lushira provides a return label at no cost and does not charge a restocking fee for eligible returns.

Please obtain return instructions before sending a parcel back. Do not assume that the address printed on an original package is the correct return destination.

For complete information about the 30-day return window, item condition, exchanges, and refund processing, please visit our Return & Refund Policy.

14. Shipping Restrictions and Exceptional Circumstances

Some delivery locations or products may be subject to carrier restrictions, legal requirements, service limitations, or other shipping conditions.

If an order cannot be shipped to the address provided, or if a material issue affects fulfillment, we may need to contact you to discuss an alternative arrangement or another appropriate resolution.

Events such as severe weather, natural disasters, transportation disruptions, public emergencies, or other circumstances outside our reasonable control may affect fulfillment and delivery schedules.

We will make reasonable efforts to provide relevant information when a significant issue becomes known. Any resulting adjustment will remain subject to applicable law and our obligations to customers.

15. Shipping Communications and Customer Support

We may use the contact information provided at checkout to send order confirmations, shipping updates, delivery information, or messages needed to resolve an order issue.

Please make sure your email address is accurate and check your inbox and spam folder for order-related messages. If you have an account or order-status feature available, you may also use it to review the information displayed there.

If you need help, please include your order number, the email address used at checkout, and a clear description of the shipping concern. Providing relevant tracking information or photographs may help us review the issue more efficiently.

16. Customer Responsibilities

To help your order arrive as smoothly as possible, please:

• Provide a complete and accurate delivery address.
• Review your order details before submitting payment.
• Monitor order-related emails and available tracking information.
• Notify us promptly if you identify an address error or delivery concern.
• Keep your order number and tracking information available when contacting support.
• Follow the return instructions provided if an item needs to be sent back.

These practical steps can help prevent avoidable delays, but they do not remove any legal responsibilities Lushira or its service providers may have in relation to an order.

17. Policy Updates

We may update this Shipping Policy to reflect changes in our fulfillment operations, shipping services, store settings, or applicable legal requirements.

The current version will be published on this page. Material changes will be handled in accordance with applicable law and any notice requirements that apply.

We encourage customers to review this page periodically for the latest information about shipping destinations, costs, processing times, and delivery estimates.

18. Contact Us About Shipping

If you have questions about shipping costs, processing times, tracking, a delayed parcel, or a delivery issue, please contact Lushira Customer Support.

You can also visit our Contact Information page or our Contact Us page.

19. Related Store Policies

For additional information about shopping with Lushira, please review these related pages.

Lushira · Shipping Policy