Refund policy

1. Return Eligibility

You may request a return within 30 days from the date your order is delivered. Lushira accepts return requests for both defective and non-defective products, provided the returned items meet the condition requirements in this policy.

To qualify for a return, an item must generally meet the following requirements:

• The return request is submitted within 30 days of delivery.
• The item is in new condition.
• The item includes its original components, accessories, and packaging where applicable.
• The purchase can be verified through a Lushira order number or other appropriate order information.

Please contact us before shipping an item back. Our support team will review your request and provide return instructions. Items that do not meet the stated requirements may not qualify for a voluntary return, subject to any rights that cannot legally be restricted.

2. Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible. We will review the issue and explain the available options under this policy and applicable law.

To help us investigate, please include:

• Your order number and the email address used at checkout.
• A description of the problem.
• Clear photographs of the product and packaging, if relevant.
• Any useful delivery or tracking information.

Where reasonably possible, retain the product and its packaging until we provide instructions. Please contact us before sending the item back so we can guide you through the appropriate process. Nothing in this section limits remedies that are required by applicable consumer-protection law.

3. How to Request a Return

All returns must be initiated by contacting Lushira. Please follow these steps to help us process your request efficiently.

4. Return Shipping and Return Labels

Returns are handled by mail. For eligible returns, Lushira provides a return label that you can download and print at no cost to you.

Please use the return label and shipping method specified in your return instructions. Do not send a return to an address that has not been confirmed by our team, as this could delay processing.

We recommend retaining your return tracking information and proof of shipment until your return has been completed. If you experience a problem with your return shipment, contact us at support@lushira.shop.

5. Exchanges

Lushira accepts exchanges for eligible products. If you would like to exchange an item, contact our support team within 30 days of delivery and explain which item you would like to exchange.

Exchanges depend on product eligibility and replacement availability. If the requested replacement is unavailable, our team will explain the options available for your order.

Please wait for return instructions before shipping an item for exchange. Any exchange will be handled in accordance with this policy and applicable law.

6. Refund Processing

After a returned item has been received and reviewed, we will notify you of the outcome. If your refund is approved, we will initiate the refund to the original payment method unless otherwise required by law or agreed with you.

Refunds are processed in the original transaction currency, USD, where applicable. A refund initiation confirmation does not necessarily mean the funds will appear immediately in your account.

If your refund has not appeared after the expected processing period, check with your financial institution first. If you still need assistance, contact us with your order number and refund details.

7. Restocking Fees and Return Costs

Lushira does not charge a restocking fee for eligible returns. Our return labels are provided at no cost for eligible returns under this policy.

If any separate charge or adjustment may apply in a particular situation, we will explain the relevant details before proceeding where required by law.

Nothing in this policy is intended to remove any repair, replacement, refund, or other right that cannot legally be excluded or limited.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@lushira.shop and include your order number.

We will try to accommodate cancellation requests when an order has not yet entered a stage where it can no longer be stopped. Once an order has been processed or dispatched, cancellation may not be possible through our normal process.

A cancellation request is not confirmed until we notify you that it has been accepted. If cancellation is no longer possible, you may be able to request a return after delivery under this policy, subject to eligibility and applicable law.

9. Late or Missing Refunds

If an approved refund has not appeared in your account, we recommend the following steps:

1. Confirm that your return has been received and your refund has been approved.
2. Check your bank or payment account for a pending credit.
3. Contact your bank, card issuer, or payment provider to ask whether the refund is still being processed.
4. If the refund still has not appeared, contact Lushira with your order number and refund information.

Financial institutions may require additional time to post a refund after it has been initiated. If you have completed these steps and still need help, our support team can review the information available to us.

10. Applicable Consumer Rights

Lushira currently lists the United States as its shipping destination. Return and refund requests are handled according to this policy and the laws applicable to the transaction.

Depending on your location and the circumstances of your purchase, you may have statutory rights that provide remedies beyond those described in this policy. Nothing here is intended to waive or restrict rights that cannot legally be waived or restricted.

11. Contact Us About Returns and Refunds

If you have questions about a return, exchange, refund, or cancellation, please contact our customer-support team.

You can also visit our Contact Information page or our Contact Us page.

12. Related Store Policies

For more information about shopping with Lushira, please visit the following pages.

Lushira · Return & Refund Policy