Frequently Asked Questions (FAQ)

How long does shipping take?

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 5–12 business days within the United States.

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How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use the tracking link in the email to monitor your shipment.

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What is your return policy?

We accept eligible returns within 30 days of delivery. Items must be unused, unworn, and in their original condition. Please see our Return & Refund Policy for full details.

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How do I choose the correct size?

Each product page includes sizing information when available. If you're unsure which size is right for you, please contact our support team before placing your order.

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What payment methods do you accept?

We accept secure payment methods available at checkout, including major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and other supported payment options.

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Can I cancel my order?

If your order has not yet been processed, we may be able to cancel it. Please contact us as soon as possible after placing your order.

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My order arrived damaged. What should I do?

Please contact us within 7 days of delivery with your order number and clear photos of the item. We'll review your request and work with you to resolve the issue.

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How can I contact customer support?

Email: support@lushira.shop

Business Hours:

Monday – Friday

9:00 AM – 5:00 PM (EST)

We typically respond within one business day.